Frequently Asked Questions
If you can't find the answer you're looking for, drop us a line using our Contact Form.
Shipping
When will my order ship?
All orders are shipped within 1-2 business days. All orders are shipping from Queensland, Australia.
How can I track my order?
As soon as your order has been collected by Australia Post, we email you a fulfilment confirmation and tracking number. Please use this tracking number for updates on when your order will arrive.
My order has arrived damaged or has an issue.
Please get in touch with us as soon as possible at ultimaterealestateplanner@gmail.com so we can organise a replacement.
Returns & Refunds
Can I get a refund on a used item?
No. Unfortunately we can not offer a refund on a used item. Returns and exchanges accepted within 30 Days. Item must be returned unopened and undamaged. Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy
What do you do with my information?
Your information is safe with us. We are not a big corporation. We are just a family business looking to make a difference. Therefore, we have no interest in making a profit by selling information to third parties. Our online store is powered by Wix, rated one of the most secure e-commerce platforms in the world.